Reliance WiMax broadband review

I am using Reliance Wi-Max broadband since last one and a half years. You can find my review at mouthshut here.

When i was looking to get a new broadband connection, i called Airtel, Sify and Hathway and all of them said they won't provide service in our area(Nagarabhavi in Bangalore). It's surprising that Bangalore is called IT city/Silicon valley of India but it's very difficult to get a broadband connection. After this I went to BSNL office in Chandra layout and applied for a new landline connection along with broadband. When asked when i will get connection, i was told i will get it within a week. When i didn't hear anything from them even after a month i went to BSNL office and enquired about my application and it was all up in the air. They didn't had any clue about my application even after showing receipt. If BSNL can't provide a connection then why do they advertise on TV?. As a last resort i took Reliance Wi-Max connection. I have 400kbps connection and i pay Rs.1100 per month including taxes.

So far except customer service, i am not having any issues with the connection. It's more than 6 months since my net went down hence i didn't find any reason to contact their customer care. It was worst when i started using it. It used to take long time to get dynamic IP. Net used go down a lot of times and when i call customer care, i used to get irritated with the same way they used to speak every time for different problems. Now i keep PoE(Power over Ethernet) on for five minutes and i get a connection. Few months back the antenna installed on top of my house was stolen, They installed a new one in place of that. I heard from the guy who came to istall antenna that many incidents of antenna being stolen has happened lately. The reason he told was since the company which used to provide Wi-Max antenna(Telsima corporation) went bust and stopped production, rival Tata group person may be doing this since they also use the same antenna. I haven't verified the authenticity of this. I have to give Police complaint that my antenna has been stolen and produce the receipt to the reliance to get a new antenna. I can tell you that it's easy to say that i gave a Police complaint, but it was really hard to explain Police what Wi-Max antenna was and how it looks as they never had seen any and refused to take any complaint initially but took it after repeated requests.


To conclude heres my observation of Reliance Wi-Max connection.

Pros
Stable connection, has improved over last year.
Download speed: 40-45kbps(stable) for 400kbps connection
Upload speed : 40 kbps
Outage : No outage since last 6 months

Cons
Pathetic customer care!!. The customer care people are like answering machines. They repeat the same thing again and again. The first person whom you speak won't have any clue about Wi-Max connection nor they have technical knowhow about how to solve your problem. They just give you one complaint number and say technical person will contact you. Many times that technical person won't contact you. If you call them again and tell them about the complaint number you had received before, they will say sorry and give you one more complaint number. This goes on and on and on.

They ping customers 15 days before the last date to pay the bill and ask them to pay. I never missed any payment but still i get calls atleast 2-3 times before due date asking me to pay the bill.